Trustive support

Please browse the frequently asked questions below. If you require further assistance please contact us by e-mail or by using the live support chat service.

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Frequently asked questions

About MyHotspotter

  1. What is MyHotspotter?
  2. How do I download MyHotspotter?
  3. Do I have to use MyHotspotter?
  4. How do I view my account information using MyHotspotter?
  5. What are the system requirements for running MyHotspotter?
  6. Can I use MyHotspotter on my PDA?
  7. I want to use MyHotspotter on my Skype / WiFi phone. Is that possible?
  8. I have MS Outlook and MyHotspotter's embedded email service doesn't work.
  9. How can I send emails using MyHotspotter?

    At many WiFi hotspots you can send and receive emails without any problems. However, some hotspots have blocked the email port (port 25) to avoid spam. When you experience problems sending emails at a Trustive hotspot, you can active the embedded email service in MyHotspotter and send and receive emails as if you were at home or in the office.

    Information on how to activate and use the embedded email service in MyHotspotter via the "How do I..." FAQ section above.

  10. How do I remove MyHotspotter from my PC?

Trustive live support chat

  • For general support questions:
  • For billing questions:
  • For inquiries:
  • If you would like to write to Trustive, you can send your letter to:
    Trustive Limited
    9th Floor,
    33, Cavendish Square,
    London, W1G 0TT
    England

Trustive support