Trustive support

Please browse the frequently asked questions below. If you require further assistance please contact us by e-mail or by using the live support chat service.

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Frequently asked questions

About MyHotspotter

  1. What is MyHotspotter?
  2. How do I download MyHotspotter?
  3. Do I have to use MyHotspotter?
  4. How do I view my account information using MyHotspotter?
  5. What are the system requirements for running MyHotspotter?

    The minimum system requirements are:

    Microsoft® Windows® XP (Service Pack 2) or Microsoft® Windows Vista™.

    User account must have administrative rights to install MyHotspotter.

    A version of MyHotspotter for Windows Mobile and MacOS is in the works and should be available soon. In the meantime, MacOS and Windows Mobile users can still use their Trustive wireless internet account by using their internet browser, choosing Trustive as their hotspot roaming partner and then entering their Trustive username and password when prompted to do so.

  6. Can I use MyHotspotter on my PDA?
  7. I want to use MyHotspotter on my Skype / WiFi phone. Is that possible?
  8. I have MS Outlook and MyHotspotter's embedded email service doesn't work.
  9. How can I send emails using MyHotspotter?
  10. How do I remove MyHotspotter from my PC?

Trustive live support chat

  • For general support questions:
  • For billing questions:
  • For inquiries:
  • If you would like to write to Trustive, you can send your letter to:
    Trustive Limited
    9th Floor,
    33, Cavendish Square,
    London, W1G 0TT
    England

Trustive support