Trustive support
Please browse the frequently asked questions below. If you require further assistance please contact us by e-mail or by using the live support chat service.
Frequently asked questions
How do I...
- How do I become a Trustive customer?
- How do I top up my pre-paid account?
- How do I cancel my Trustive subscription?
- How do I see how much time I have used/left on my Pre-Paid account?
- How do I view my account information using MyHotspotter?
- How do I upgrade MyHotspotter?
- How do I use MyHotspotter's embedded email service?
- How do I save a network into 'my favourites' list?
- How do I remove MyHotspotter from my PC?
- How do I download MyHotspotter?
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How do I know that I am at a Trustive hotspot?
You will know that you are at a Trustive hotspot, if:
- Trustive is listed on the hotspot's home/landing page as a roaming partner.
- If you are using MyHotspotter, any WiFi hotspot that is part of the Trustive network will appear on your list of available wireless networks with the Trustive logo clearly visible next to the network name and a pop-up message will appear from your task bar inviting you to connect to the Trustive hotspot.
- How do I connect to banking, financial institutions, shopping and other secure internet sites?
- How do I send emails at a Trustive hotspot?
- How do I contact Trustive's Customer Care Centre?
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For general support questions:
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For billing questions:
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For inquiries:
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If you would like to write to Trustive, you can send your letter to:
Trustive Limited
9th Floor,
33, Cavendish Square,
London, W1G 0TT
England
