Trustive support
Please browse the frequently asked questions below. If you require further assistance please contact us by e-mail or by using the live support chat service.
Frequently asked questions
How do I...
- How do I become a Trustive customer?
- How do I top up my pre-paid account?
- How do I cancel my Trustive subscription?
- How do I see how much time I have used/left on my Pre-Paid account?
- How do I view my account information using MyHotspotter?
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How do I upgrade MyHotspotter?
From time to time, new and improved versions of MyHotspotter will be released. A MyHotspotter pop-up window will inform you when such new versions of MyHotspotter are available for download and you just need to follow the on-screen instructions to launch the upgrade.
Note: Occasionally, if you are trying to upgrade from a very old version of MyHotspotter, then this may fail. If this happens, you should uninstall the old version of MyHotspotter and then download and install the new version directly from http://www.trustive.com/myhotspotter/.
A detailed description of MyHotspotter and its functionalities is available at http://www.trustive.com/myhotspotter/.
- How do I use MyHotspotter's embedded email service?
- How do I save a network into 'my favourites' list?
- How do I remove MyHotspotter from my PC?
- How do I download MyHotspotter?
- How do I know that I am at a Trustive hotspot?
- How do I connect to banking, financial institutions, shopping and other secure internet sites?
- How do I send emails at a Trustive hotspot?
- How do I contact Trustive's Customer Care Centre?





