Trustive support
Please browse the frequently asked questions below. If you require further assistance please contact us by e-mail or by using the live support chat service.
Frequently asked questions
How do I...
- How do I become a Trustive customer?
- How do I top up my pre-paid account?
- How do I cancel my Trustive subscription?
- How do I see how much time I have used/left on my Pre-Paid account?
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How do I view my account information using MyHotspotter?
When you have logged in to a Trustive hotspot using MyHotspotter, click on the 'account' icon located on the left-hand screen of MyHotspotter to open the account information window. Your recent WiFi hotspot usage history will be displayed in this account information window, just below your account details. Note: You can only access the latest account history using MyHotspotter when you are online.
- How do I upgrade MyHotspotter?
- How do I use MyHotspotter's embedded email service?
- How do I save a network into 'my favourites' list?
- How do I remove MyHotspotter from my PC?
- How do I download MyHotspotter?
- How do I know that I am at a Trustive hotspot?
- How do I connect to banking, financial institutions, shopping and other secure internet sites?
- How do I send emails at a Trustive hotspot?
- How do I contact Trustive's Customer Care Centre?
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For general support questions:
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For billing questions:
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For inquiries:
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If you would like to write to Trustive, you can send your letter to:
Trustive Limited
9th Floor,
33, Cavendish Square,
London, W1G 0TT
England
