Trustive support

Please browse the frequently asked questions below. If you require further assistance please contact us by e-mail or by using the live support chat service.

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Frequently asked questions

My Account

  1. Where can I see my account details and hotspot usage history?
  2. How do I top up my pre-paid account?
  3. How do I cancel my Trustive subscription?
  4. How can I see how much time I have used/left on my Trustive Pre-Paid account?

    If you would like to check your Trustive Pre-Paid WiFi account usage in real-time, go to 'myaccount' https://secure.trustive.com/myaccount/, enter your account details and click "log in." You can then view your WiFi usage history and the money left on your Trustive Pre-Paid account. You will also be able to top-up your account here, simply by clicking on the "top-up" button displayed on-screen.

  5. How do I view my wireless internet account information using MyHotspotter?
  6. I need more than 5 wireless internet accounts for my Trustive World Business subscription, what should I do?

Trustive live support chat

  • For general support questions:
  • For billing questions:
  • For inquiries:
  • If you would like to write to Trustive, you can send your letter to:
    Trustive Limited
    9th Floor,
    33, Cavendish Square,
    London, W1G 0TT
    England

Trustive support