Trustive support

Please browse the frequently asked questions below. If you require further assistance please contact us by e-mail or by using the live support chat service.

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Frequently asked questions

My Account

  1. Where can I see my account details and hotspot usage history?
  2. How do I top up my pre-paid account?
  3. How do I cancel my Trustive subscription?
  4. How can I see how much time I have used/left on my Trustive Pre-Paid account?
  5. How do I view my wireless internet account information using MyHotspotter?

    When you have logged in to a Trustive hotspot using MyHotspotter, click on the 'account' icon located on the left-hand screen of MyHotspotter to open the account information window. Your recent wireless internet usage history will be displayed in this account information window, just below your account details. Note: You can only access the latest account history using MyHotspotter when you are online.

  6. I need more than 5 wireless internet accounts for my Trustive World Business subscription, what should I do?

Trustive live support chat

  • For general support questions:
  • For billing questions:
  • For inquiries:
  • If you would like to write to Trustive, you can send your letter to:
    Trustive Limited
    9th Floor,
    33, Cavendish Square,
    London, W1G 0TT
    England

Trustive support