Trustive support
Please browse the frequently asked questions below. If you require further assistance please contact us by e-mail or by using the live support chat service.
Frequently asked questions
My Account
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Where can I see my account details and hotspot usage history?
Website
If you would like to check your wireless internet account usage in real-time, go to 'myaccount' https://secure.trustive.com/myaccount/, enter your account details and click "log in". You can then view your hotspot usage history and if you have a Trustive Pre-Paid the money left on your account. You will also be able to top-up your account, simply by clicking on the "top-up" button displayed on-screen
MyHotspotter
When you have logged on at a Trustive hotspot using MyHotspotter, click on the 'account' icon located on the left-hand screen of MyHotspotter to open the account information window. Your recent hotspot usage history will be displayed in this account information window, just below your account details. Note: You can only access the latest account history using MyHotspotter when you are online
- How do I top up my pre-paid account?
- How do I cancel my Trustive subscription?
- How can I see how much time I have used/left on my Trustive Pre-Paid account?
- How do I view my wireless internet account information using MyHotspotter?
- I need more than 5 wireless internet accounts for my Trustive World Business subscription, what should I do?





