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Hotspot Connectivity feedback form
Give your feedback ...
Name
First
Last
Trustive Username
E-mail
Hotspot Location, Airport, cafe or hotel name, city, any meaningful information
Hotspot SSID (if SSID was not viewable enter None)
Are you using MyHotspotter connection Manager?
Yes
No
Does Wifi Network (with Trustive Logo) was correctly displayed in MyHotspotter GUI?
Yes
No
Does MyHotspotter success to connect to Wifi Network?
Yes
No
Does MyHotspotter success to get an IP address Status "Connected IP"
Yes
No
Does MyHotspotter display any error message during login phase?
yes
No
If yes please describe
If you have experienced any difficulties, please feel free to attach supporting files:
On Windows MyHotspotter log files can be found at
C:\Program Files\Trustive\MyHotspotter\TrustLog.txt
On your EeePC MyHotspotter log files can be found at
/home/user/.myhotspotter.log
If you have issue finding this file, right click in the file chooser and select show hidden files.
Screenshot : Use
Fn + Printscreen
to take a screen shot
Are you ussing Web Login method?
Yes
No
Does Wifi Network was viewable in your Wifi Connection manager
Yes
No
Did you success to connect to Wifi Network?
Yes
No
Did you sucess to get an IP address
Yes
No
Once successfully connected on the Wifi network and with a valid IP address,
did you success to get the landing pages asking for login, password or any other login information. ?
Yes
No
If you tried to connect directly to www.trustive.com did it work?
Yes
No
Did you find easily Trustive in the list of partner?
Yes
No
Did you reach this login page (or a similar one)?
Yes
No
Did you reach this balance page (or a similar one)?
Yes
No
Did you get any error messages during this login phase?
yes
No
If yes please describe
If you have experienced any difficulties, please feel free to attach supporting files or screen shot
Log file or screen shot 1
Log file or screen shot 2
If you have any general comments or feedback you would like to share with us, please use the box below.
Where appropriate, we will try to respond to all feedback provided.
